This English version is a reference translation of the Korean Terms of Service. If there is any discrepancy between the Korean and English versions, the Korean version prevails. 한국어 원문 보기

Terms of Service

Date of enactment: December 15, 2020

Chapter 1 General Provisions

Article 1 (Purpose)

Thank you for using the Switch service provided by Switchboard Inc. (the "Company"). These Terms are intended to set out the rights, obligations and responsibilities of the Company and Members or Non-members, and other necessary matters, in connection with the use of the Switch service provided by the Company.

Article 2 (Effect and Amendment of the Terms)

1. The content of these Terms is announced to Members by posting it on the Service screen or by other methods, and takes effect when a Member who has agreed to it signs up for the Service.
2. The Company may amend these Terms when necessary to the extent that doing so does not violate relevant laws. When the Terms are amended, the Company gives notice of the changes by posting them on the website within the Service from 15 days before the effective date.
3. When the Company amends the Terms and the amendment includes changes unfavorable to Members, the Company gives individual notice by email, SMS, in-app notification or other methods from 30 days before the effective date.
4. If a Member does not agree to the application of the amended Terms, the Member may terminate the service agreement. If the Member continues to use the Service after the effective date of the amended Terms, the Member is deemed to have agreed to the changes to the Terms.

Article 3 (Rules Outside the Terms)

Matters not provided for in these Terms are governed by the provisions of relevant laws, such as the Telecommunications Business Act (전기통신사업법), the Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc. (정보통신망 이용촉진 및 정보보호 등에 관한 법률), and the Act on the Consumer Protection in Electronic Commerce, Etc. (전자상거래 등에서의 소비자보호에 관한 법률).

Article 4 (Definitions)

The terms used in these Terms are defined as follows.

1. "Member" means a person who has entered into a service agreement with the Company and uses the services provided by the Company.
2. "Temporary Member" means a person who has provided only some information and uses only part of the services provided by the Company.
3. "Paid Member" means a Member who pays a separate usage fee and uses a Paid Service.
4. "Member ID" means the letters, or combination of letters and numbers, set by the Member and approved by the Company for the identification of the Member and the use of the Service.
5. "Password" means the letters, or combination of letters and numbers, set by the Member to confirm that the Member is the person matching the Member ID and to protect the Member's confidential information.
6. "Service" means a service whose main purpose is to record the content of telephone calls as text in real time so that it can be reviewed, stored and shared, and includes the following.
   • A service that records and searches call content as voice and text
   • A service that highlights important content such as dates, amounts and places and extracts keywords
   • A service that allows the number, content and time of calls, text messages, etc. with a specific counterparty to be viewed as a timeline
   • A service that integrates with Google Sheets, Google Drive, CRM, Zapier and other business tools
7. "Paid Service" means a service provided for a fee among the services provided by the Company.
8. "Posts" means text, photos, videos and various files and links in the form of information posted by a Member on the Service.
9. "Payment" means paying a charge through a payment method designated by the Company in order to use a Paid Service.
10. "Mobile Device" means a device on which the application can be downloaded and the Service can be used.
11. "Account Information" means information provided by the Member to the Company, such as member number, external account information, device information, nickname, profile photo and friend list.
12. "Application" means all programs installed and used through a mobile device in order to use the services provided by the Company.
13. "Switch Number" means a number issued upon membership registration and assigned for the use of the Switch service.

Article 5 (Provision of Company Information, etc.)

The Company displays the following within the Service.

1. Trade name and name of the representative
2. Address of the place of business
3. Telephone number
4. Email address
5. Business registration number
6. Mail-order business registration number
7. Privacy Policy
8. Terms of Service

Article 6 (Conclusion and Application of the Service Agreement)

1. The service agreement is concluded when a User agrees to these Terms and the Privacy Policy, enters the information requested by the Company and applies for use, and the Company accepts the application.
2. As a rule, the Company accepts Users' applications for use of the Service.

Article 7 (Acceptance and Restriction of Applications for Use)

1. As a rule, the Company accepts Users' applications for use.
2. Users under 14 years of age require the consent of a legal representative.
3. The Company may refuse or withhold acceptance of an application for use in any of the following cases.
   • Where the application is not made under the applicant's real name or is made in another person's name
   • Where false information is entered in the information required for the application
   • Where the application is made for the purpose of undermining public peace and order or good morals
   • Where other application requirements set by the Company are not met

Article 8 (Effect and Amendment of the Terms)

1. When the Company amends the Terms, it posts them, stating the effective date and the reasons for the amendment, together with the current Terms, on the initial screen of the Service from 7 days before the effective date until the day before the effective date.
2. In the case of changes to the Terms that are unfavorable to Members, the Company gives notice from 30 days before the effective date and notifies Members individually by electronic means such as email and SMS.
3. If a Member does not agree to the amended Terms, the Member may terminate the service agreement, and if the Member continues to use the Service after the effective date of the amended Terms, the Member is deemed to have agreed to the amendment of the Terms.

Article 9 (Rules Outside the Terms)

Matters not provided for in these Terms are governed by relevant laws or commercial practice.

Article 10 (Operating Policies)

1. The Company may establish, as operating policies, the details necessary for applying these Terms.
2. Matters not provided for in these Terms and the interpretation of these Terms are governed by the operating policies, relevant laws or commercial practice.

Chapter 2 Protection and Management of Personal Information

Article 11 (Collection and Entrustment of Customer Information by Members)

1. Personal information of customers collected by a Member while using the Service must be managed under the Member's responsibility.
2. Where a Member entrusts the processing of collected customer information to a third party, the Member must meet the conditions required for entrustment under relevant laws.
3. The Company is not responsible for customer information collected by Members.

Article 12 (Provision of Personal Information)

1. Members must provide necessary information, such as email and mobile phone number, in order to use the Service.
2. The Company may require identity verification procedures necessary for use of the Service.

Article 13 (Protection and Use of Personal Information)

1. The Company endeavors to protect Members' personal information as provided by relevant laws.
2. Relevant laws and the Company's Privacy Policy apply to the protection and use of Members' personal information.
3. The Company bears no responsibility whatsoever for a Member's personal information exposed due to reasons attributable to the Member.

Article 14 (Management of Member ID and Password)

1. Members are responsible for managing their Member ID and password and must manage them with the due care of a good manager.
2. Members must not allow third parties to use their Member ID and password.
3. If a Member becomes aware that their Member ID and password have been stolen or are being used by a third party, the Member must immediately notify the Company and follow the Company's guidance.
4. The Company is not responsible for any disadvantage arising from a Member's failure to fulfill the obligations in Paragraph 3.

Chapter 3 Obligations of the Parties to the Service Agreement

Article 15 (Obligations of the Company)

1. The Company does not engage in acts prohibited by relevant laws and these Terms or contrary to good morals, and does its best to provide the Service continuously and stably.
2. If the Company finds that an opinion or complaint raised by a Member in connection with use of the Service is justified, it must handle it.
3. The Company must have a security system for protecting Members' personal information.
4. The Company publishes and complies with its Privacy Policy.
5. The Company continuously endeavors to improve the Service.

Article 16 (Obligations of Members)

Members must not engage in any of the following acts.

1. Entering false information when applying for use or making changes
2. Stealing another person's information
3. Altering information posted by the Company
4. Transmitting or posting information (such as computer programs) other than information specified by the Company
5. Infringing intellectual property rights, such as copyrights, of the Company or other third parties
6. Damaging the reputation of, or interfering with the business of, the Company or other third parties
7. Disclosing or posting on the Service obscene or violent messages, images, audio or other information contrary to public order and morals
8. Using the Service for profit without the Company's consent
9. Copying, distributing, promoting or commercially using information obtained through the Service without the Company's prior approval
10. Engaging in illegal acts using the Company's Service
11. Intentionally distributing viruses, computer code, files, programs, etc. designed to interfere with or destroy the normal operation of computer software, hardware or telecommunications equipment
12. Obtaining other Users' information through hacking
13. Other illegal or improper acts

Chapter 4 Use of the Service and Restrictions on Use

Article 17 (Provision of the Service)

1. The Company allows a Member whose service agreement has been completed to use the Service immediately.
2. The Company may vary the scope of use of the Service according to the Member's usage tier.
3. The Company may provide the Service to Members free of charge or for a fee, and may convert part or all of the free services to paid services.

Article 18 (Content of the Service)

The content of the Service provided by the Company is as follows.

1. A service that records and searches call content as voice and text
2. A service that highlights important content such as dates, amounts and places and extracts keywords
3. A service that allows the number, content and time of calls, text messages, etc. with a specific counterparty to be viewed as a timeline
4. A service that integrates with Google Sheets, Google Drive, CRM, Zapier and other business tools
5. Other services determined by the Company

Article 19 (Change and Termination of the Service)

1. The Company aims to provide the Service 24 hours a day, all year round.
2. The Company may temporarily suspend provision of the Service in the event of maintenance, inspection, replacement or breakdown of information and communications equipment such as computers, interruption of communications, or similar causes.
3. The Company may temporarily suspend the Service when necessary for system operation, such as system inspection, server expansion and replacement, or network instability, and in this case gives prior notice.
4. Where it is difficult to continue the Service for serious business reasons, the Company may discontinue all or part of the Service, and in this case gives notice to Members within the Service or by email or other means 60 days before the date of discontinuation.

Article 20 (Management of Switch Accounts)

1. A Member's account may be used only by the Member, and the Member may not permit others to use it or transfer it.
2. If a Member discovers that their account has been used without authorization, the Member must immediately notify the Company.
3. The Company is not liable for damage arising from unauthorized use of a Member's account where the Member acted intentionally or negligently.

Article 21 (Provision of Information and Placement of Advertisements)

1. The Company may provide Members with various information deemed necessary for using the Service through notices, email, SMS, in-app push notifications or other methods.
2. The Company may place advertisements on Service screens, emails, SMS, etc. in connection with operating the Service.
3. If a Member has consented to receive advertising information, the Company may provide advertising information by various methods, and the Member may refuse to receive it at any time.

Article 22 (Restrictions on Members' Use of the Service)

1. If a Member violates obligations under these Terms or interferes with the normal operation of the Service, the Company may restrict use of the Service in stages through a warning, temporary suspension, permanent suspension, etc.
2. Notwithstanding the preceding paragraph, where a Member violates relevant laws, such as by identity theft, violation of the Copyright Act (저작권법), illegal communications and hacking, distribution of malicious programs, or exceeding access rights, the Company may immediately terminate the service agreement.

Article 23 (Grounds and Procedures for Restrictions on Use)

1. The Company sets the specific grounds and procedures for restrictions on use in its operating policies, taking into account the nature, severity, frequency and consequences of the prohibited acts.
2. When the Company imposes a restriction on use, it notifies the Member of the grounds, the period of restriction, the method of filing an objection, etc.

Article 24 (Procedure for Objecting to Restrictions on Use)

1. A Member who wishes to object to a restriction on use may file an objection with the Company within 14 days from the date of receiving the notice.
2. The Company responds to a Member's objection within a reasonable period and, if processing takes longer, notifies the Member of the reason and the expected processing schedule.
3. If the Company finds the objection justified, it immediately lifts the measure.

Article 25 (Consent to Automatic Call Recording)

1. When a voice call is recorded, the Company's Service converts the call content into text using speech recognition technology so that it can be viewed in the application.
2. Recording data is stored on the Member's device (mobile device), and only the Member can access it.
3. The Company's Service does not include a recording announcement message service for the other party. Members must directly confirm lawful consent to call recording under relevant laws.

Chapter 5 Withdrawal of Subscription, Refund of Overpayments and Termination of the Service Agreement

Article 26 (Withdrawal of Subscription, etc.)

1. A Member using a Paid Service may withdraw the subscription (cooling-off) without any separate fee within 7 days from the later of the purchase contract date and the date the Paid Service becomes available.
2. Withdrawal of subscription may be restricted in any of the following cases.
   • Where the product has already been used or partially consumed
   • Where the value of the product, etc. has decreased significantly with the passage of time to the extent that resale is difficult
   • Where the packaging of the original product, etc. has been damaged in a case where it can be replaced with a product, etc. of the same performance
3. When the withdrawal of subscription is completed, the Company refunds the payment within 3 business days.

Article 27 (Refund of Overpayments and Erroneous Payments)

1. If an overpayment or erroneous payment occurs, the Company refunds it to the Member.
2. If an overpayment or erroneous payment occurs due to the Company's fault, the Company refunds the full amount of the overpayment or erroneous payment.
3. If an overpayment or erroneous payment occurs due to the Member's fault, the Member may bear the actual costs required for the refund.

Article 28 (Suspension of Use and Termination of the Agreement, etc.)

1. A Member who no longer wishes to use the Service may terminate the service agreement at any time by withdrawing membership.
2. The Company may treat the account of a Member who has not used the Service for 1 year as a dormant account, and gives prior notice to the Member before doing so.
3. The Company may suspend use for a set period of up to 3 months for a Member who has violated relevant laws concerning caller ID spoofing.
4. Upon a Member's withdrawal, all information other than the information retained by the Company under relevant laws and the Privacy Policy is deleted immediately.

Chapter 6 Damages, Disclaimers and Other Provisions

Article 29 (Damages)

1. If the Company or a Member causes damage to the other party by violating these Terms, it must compensate for the damage that has a reasonable causal relationship with the violation.
2. A claim for damages under the preceding paragraph must be made within a reasonable period from the date the claimant learned or could have learned of the occurrence of the damage.

Article 30 (Disclaimers of the Company)

1. The Company is exempt from responsibility for providing the Service if it cannot provide the Service due to natural disasters or equivalent force majeure.
2. The Company is not responsible for Service interruptions arising from unavoidable causes such as repair, replacement, regular inspection or construction of Service facilities.
3. The Company is not responsible for disruptions in use of the Service caused by reasons attributable to the Member.
4. The Company is not responsible in connection with use of services provided free of charge unless relevant laws specifically provide otherwise.
5. Due to the nature of speech recognition services using artificial intelligence (AI) technology, converted text files may differ from the actual call content depending on the tone, pronunciation, intonation, etc. of the parties to the call, and the Company is not responsible for this.
6. The Company is not responsible for a Member's failure to obtain, or loss of, expected profits from using the Service.

Article 31 (Notices to Members)

1. When the Company gives notice to Members, it may do so by email, in-app message, SMS or other methods.
2. For notice to an unspecified large number of Members, the Company may post on the bulletin board within the Service for 7 days or more in place of individual notice.

Article 32 (Jurisdiction and Governing Law)

1. These Terms are governed by and construed in accordance with the laws of the Republic of Korea.
2. For lawsuits concerning disputes arising between the Company and a Member, the court having jurisdiction over the Company's address is the court of exclusive jurisdiction.

Article 33 (Handling of Member Grievances and Dispute Resolution)

1. The Company establishes grievance handling and dispute resolution procedures for the convenience of Members.
2. Disputes arising between the Company and a Member may be submitted to mediation by dispute mediation bodies such as the Consumer Dispute Mediation Committee and the Korea Internet & Security Agency.

Article 34 (Establishment of a User Protection Body)

The Company may establish and operate a user protection body and committee to protect Users' rights and interests and to improve service quality.

Article 35 (Protection of User Information and Service Maintenance Measures)

1. The Company uses Users' information only for the purposes and within the scope to which the Users have consented.
2. The Company operates a monitoring system to prevent number theft and fraudulent use.
3. The Company establishes technical and administrative protective measures for stable provision of the Service.

Article 36 (Handling Procedures and Measures by Type of Customer Complaint)

Customer Center Information

• Service (Customer Center) contact: CS representative
• Operating hours: weekdays 10 a.m. to 5 p.m.
• Customer Center number: 070-8919-9000
• E-mail: team@getswitch.app

Processing Time by Type

• Program not working: within at least 2 business days
• Network failure: within at least 6 business hours
• Incorrect billing of usage charges: within at least 12 business hours
• Call quality failure: within at least 2 business days

Damages

If the Service is not provided for 3 hours or more, or is interrupted for more than a cumulative 12 hours in a month, for reasons attributable to the Company, the Company compensates the Member for damages.

Article 37 (Assignment, Change and Reclamation of Numbers)

1. The Company may assign numbers to Members to provide the Service.
2. A number change at the Member's request is processed after an identity verification procedure.
3. The Company may reclaim numbers whose free usage period has ended.
4. The Company may change or reclaim numbers when necessary for efficient number management, and in this case notifies the Member in advance.

Article 38 (Obligations of Users to Prevent Caller ID Spoofing)

1. Members must not alter the caller ID to make voice calls or send text messages without a legitimate reason.
2. If a Member makes voice calls or sends text messages with a spoofed caller ID, an administrative fine may be imposed under relevant laws.
3. If caller ID spoofing is confirmed, the Company may suspend the Member's use of the Service or terminate the agreement.

Article 39 (Obligations of the Company to Prevent Caller ID Spoofing)

1. The Company may block voice calls or text messages sent with a spoofed caller ID.
2. The Company provides a notification service, such as displaying the international call prefix for international calls, so that Users can verify the caller ID.
3. The Company takes technical and administrative measures to prevent caller ID spoofing.

Date of enactment: December 15, 2020